Privacy Policy

At LevelsRx™ ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal and medical information you share with us. This Privacy Policy describes how your information is collected, utilized, disclosed, and safeguarded when you visit our website, sign up for a telehealth membership, or interact with our weight management platform.

1. Information We Collect

As a telehealth platform, we collect information that you provide to us to facilitate your consultation and treatment. This data may include:

• Contact & Shipping Details: Full name, mailing address, billing address, email address, and phone number required for account creation and discreet home delivery.
• Health & Medical Information: Data provided through your online health assessment, including medical history, current medications, weight management goals, and any communications between you and licensed medical providers.
• Payment Information: Financial transactions are securely processed through encrypted, PCI-compliant third-party gateways. We do not store or keep full credit card numbers on our servers.
• Technical & Browsing Data: IP address, browser type, operating system version, and browsing patterns collected automatically through cookies to optimize your platform experience.

2. How We Use Your Information

We use your information for legitimate operational and healthcare facilitation purposes, including:

• Facilitating Telehealth Services: Sharing your health intake forms securely with licensed medical providers for asynchronous review or video consultation, and routing approved prescriptions to state-licensed 503A compounding pharmacies.
• Account & Subscription Management: Processing your monthly self-pay membership, facilitating financing options, and managing your medication refills.
• Customer Support: Responding to your inquiries, facilitating dosage adjustments with your provider, and providing ongoing platform assistance.
• Platform Optimization: Reviewing website analytics to prevent errors, improve site performance, and ensure smooth digital navigation.

3. Sharing & Disclosing Your Information

We are dedicated to maintaining your privacy. We do not sell or trade your personal or medical information. We share data only with trusted partners strictly necessary for your care and our business operations:

• Healthcare Providers: Board-certified clinicians who review your intake and prescribe compounded GLP-1 medications.
• Partner Pharmacies & Logistics: State-licensed compounding pharmacies that formulate and ship your medication directly to your door in discreet packaging.
• Payment Gateways & Financiers: Secure payment networks required to process your monthly membership or authorized financing agreements.
• Compliance with Legal Obligations: Disclosures required by law, subpoena, or to protect our legal rights, property, and user safety.

4. Data Security & HIPAA Compliance

We maintain robust technical, physical, and administrative security measures to protect your personal and health details against unauthorized access. Our platform incorporates industry-standard SSL/TLS encryption for all data transmissions, and we employ strict access controls for health-related information to align with standard telehealth privacy protocols.

5. Cookies & Tracking Technologies

We utilize cookies and tracking pixels to analyze site trends, remember your login session, and optimize your browsing experience. You may configure your browser to decline cookies, but doing so may impact checkout performance and specific features within the member portal.

6. Your Rights & Choices

Depending on your location, you may have rights under applicable data protection laws to access, correct, or request deletion of your stored records. You may cancel your LevelsRx membership at any time through your account portal. You can also unsubscribe from marketing emails at any time by clicking the "unsubscribe" link included at the bottom of promotional communications.

7. Contact Information

If you have questions regarding this Privacy Policy or how your personal information is handled, please reach out to our support team: